Human challenges of social bpm: an overview


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1 ottobre 2013

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By employing a “social approach” to Business Process Management (Social BPM), companies, organizations and businesses can deploy an “architecture of participation” to empower stakeholders, employees and business partners to contribute in succesful process management. In fact, nowdays, businesses are challenged to permanently review their business strategies and practices facing global competition, emerging innovation and markets incertainty. Yet, the dominant practice use traditional business process management models (BPM) in order to to ensure cost and resource efficiency, velocity, accuracy and flexibility of operational business processes. This traditional approach suffer from different critical issues: from the disalignment between strategy and execution to the lack of people and resources engagement. Social BPM aims to overcome these problems by implementing an “architecture of participation” for BPM through the enterprise adoption of social software platforms and its underlying cultural and organizational principles. But, as the authors of a recent paper outline “social BPM presents its own challenges and problems that first need to be overcome”. The paper provides several initial insights into the factors that influence the success of social BPM by analyzing “its human-related challenges” (Nicolas Pflanzl and Gottfried Vossen, “Human-Oriented Challenges of Social BPM: An Overview”, 2013)

Here the link to the paper:

http://www.researchgate.net/publication/256445508_Human-Oriented_Challenges_of_Social_BPM_An_Overview